Contact
Write your project in one email
Online IT BD has one contact address: onlineitbd.com@gmail.com. There is no phone and no WhatsApp. Write in Bangla or English and the reply comes by email.
What to send
- What you want to build, in two or three lines
- When you need it
- A budget range, if you have one
- Links or screenshots of things you like
- How the work runs today, in one line
What happens next
- 01We read
We read your email to see what you need and what we should ask.
- 02Questions
We ask one or two questions so the scope is clear.
- 03Quote
We send a written quote in Taka, with a timeline and what is included.
What to write in the subject
| What you are writing about | Sample subject |
|---|---|
| A new project | New project, shop website |
| A quote | Quote request, custom software |
| A product order | Order inquiry, SaaS Starter |
| Support | Support, website |
| A correction | Correction, page link |
Product orders keep the subject in English so all orders land together in the inbox. Everything else can be in Bangla or English.
What not to send in the first email
- Passwords or OTP codes
- Card or bank secret numbers
- Photos of a national ID or passport
- Personal data about your customers
If access is needed after work starts, we explain a safe route separately.
Which language to use
Bangla or English, whichever is easier. The reply comes in the same language.
Why email only
Email keeps everything written. What you asked for, what you sent, and the price you agreed can all be checked later. For a small team this is the clearest path, so email replaces phone and WhatsApp.
Questions people ask
How soon will I get a reply?
We read every email and answer in order. This page makes no promise of a fixed time because the team is small and the workload changes. If something is urgent, say so in the subject line.
Can I talk by phone or WhatsApp?
There is no phone or WhatsApp for contact at the moment. Every question by email keeps a written record and reduces misunderstanding. When a call is needed, a video call time is agreed by email.
Can I visit the office?
We work from Dhaka. If you want to meet, agree a time by email first so the right people are present.
How much detail should the email have?
Enough to make your work clear. Photos, links, a description of the current process and a budget idea all help us send a faster and more accurate quote.